- Expertise drives value. Dedicated experts understand the logic and architecture behind the platform, leading to a better Acumatica experience.
- Proactive optimization builds ROI. Experts can help you with automation, reporting, and efficiency.
- Upgrade and Integration. Expertise allows for smarter design and better testing before any build goes live, including any updates over time. This minimizes disruption and improves your confidence in the platform.
Acumatica is a deep and powerful platform that allows you to bring major systems in an enterprise organization under a single umbrella. You can consolidate data, make reporting and visualization easy, and improve communication across groups.
None of that comes without investment. Most notably, time and expertise are needed to get the most from Acumatica. It’s natural to rely on the IT teams you already have available, but for a platform as vast and deep as Acumatica, partnering with an Acumatica expert could transform your relationship with the software.
Here’s how.
Deep Platform Knowledge vs Surface-Level Support
General IT providers (and in-house IT) cover a lot of ground. Networking, security, Microsoft, accounting software, and more fill the list of responsibilities and priorities.
An Acumatica specialist only focuses on Acumatica. Every hour general IT spends keeping up with network and security trends and everything else is an hour not spent deepening mastery of Acumatica.
In practice, this allows an Acumatica expert to deeply understand real applications and use cases. The specialist better understands how different modules interact, how to integrate with systems, ways to optimize for your industry, and the deepest levels of troubleshooting.
Implementation and Customization
One of the strengths of Acumatica is that you can customize the build, integrating Acumatica and your software tools with unified controls. You can create interfaces around your business operations, and a deeper understanding of Acumatica translates to cleaner implementation and expanded customization options.
Your Acumatica expert can help you find and remove bottlenecks. They can fix workflows, improve clarity, clean up dashboards, and eliminate upgrade complications.
The result is a cleaner Acumatica experience that drives greater value with fewer points of frustration along the way.
Better Troubleshooting
Your general IT support can fix a lot of problems, but they will always perform faster and more accurately with issues they have seen before. The same is true for Acumatica support. You can reasonably expect that an Acumatica specialist has seen a wider variety of issues and challenges than general IT.
This experience gap allows the specialist to bring faster resolutions. You get more accurate troubleshooting. Instead of limping by with a rough workaround, specialists can attack a problem directly and fully resolve it, even if that means adjusting code.
Consider a handful of topics where Acumatica expertise shows:
- GL posting classes
- Subledger relationships
- Allocation rules
- Automation steps
- Dataflow across modules
Troubleshooting improvements eliminate disruptions, minimize downtimes, and boost productivity.
Proactive Support
It’s a bit of a buzzword, but modern IT favors proactive solutions. Instead of responding to things when they go wrong, the best support prevents problems in the first place.
A generalist in IT will find proactive actions for many functions, but without specialized Acumatica knowledge, proactivity in this area may suffer.
Your Acumatica expert will use their experience to anticipate common problems and plan around them. This leads to better process automation, as automation preempts many challenges.
Proactive Acumatica support can also help with reporting and visibility. It can tighten financial controls, especially by avoiding costly mistakes. You can also expect streamlined approvals with a smaller, tighter IT group focusing on Acumatica.
Confidence and Stability
This area allows an Acumatica specialist to shine brightest. Your Acumatica expert will test Acumatica customizations against new releases before taking them live. They will also validate data consistency, review performance impacts, and verify reports, all in a test environment.
This means you can safely assume that each update or upgrade will run smoothly, thanks to meticulous testing.
In the case that a problem does make it through testing, your improved troubleshooting will resolve the issue faster.
Most importantly, IT support benefits from firsthand knowledge. You want the person who designed your customizations to have a direct hand in troubleshooting any problems with those customizations.
Industry Insights
Acumatica experts tend to work with multiple clients in any given industry. This builds vertical knowledge that they can bring to your organization.
As an example, an expert support team might work with manufacturing clients using Acumatica. This allows them to understand manufacturing as a whole. More specifically, they have already built and maintained systems for manufacturers. This helps them understand which functions matter most, how to prioritize them, and how to get you more out of your build.
Whatever your industry, you can look for Acumatica specialists with vertical expertise to multiply the value of your relationship.
FAQ
Can existing IT support Acumatica?
Yes. Unless they specifically say otherwise, most IT providers can offer at least some support regarding Acumatica. The advantage of finding a specialist is that you can improve the quality of that support.
For instance, many generalist IT providers will not provide application-level configuration to customize your build of Acumatica. Meanwhile, that’s a standard expectation for an expert.
Is a dedicated Acumatica expert more expensive?
This depends. Prices for Acumatica support will vary. So will general IT support.
The assumption is that experts will not replace general IT, meaning you might have two separate IT groups working with or for you.
That can raise costs, but in some cases, offloading Acumatica support allows you to spend more efficiently on your general IT. In short, the cost of the Acumatica team is covered by a smaller contract with your other IT.
Even when Acumatica support does raise your IT expenditure, it can lead to improved ROI that justifies the investment. Dedicated Acumatica expert support should help you get more functionality and uptime from the platform, improving value.
Can an Acumatica specialist help with more than just technical issues?
Yes. Often, this is where you get the most measurable value from your specialist. They can help with process improvement to make the software bend around your business model. They can help you redesign workflows, automate processes, and improve real-time visibility.
What should I look for in an Acumatica expert?
The most important factor is communication. Your Acumatica partner should be able to explain things in a way that makes sense to you. They should also be able to communicate with you within reasonable timelines.
When those basics are met, you want proven track records and industry knowledge. The best way to test those is by reading reviews and contacting their current or previous clients to ask about the experience.
Vertical knowledge is also valuable.
Find Your Acumatica Partner
Acumatica expertise is here and ready to support you. Talk to an expert at Etticus Solutions today and learn how much more you can get from your platform.
