Support Signals
- Break-fix support is costly and delivers inconsistent results. Managed Acumatica support delivers a superior ERP experience.
- If you often encounter performance issues with your ERP, customization challenges, or lack of strategic support, a long-term support partner could be the solution.
- Etticus offers quality long-term Acumatica support with transparent fixed-fee pricing to facilitate predictable budgeting.
When your ERP runs into issues, whether it’s slow server speeds, errors, frozen screens, or failed processes, the temptation is often to find quick-fix support options. After all, you’re in a bind, and downtime is costing you money.
However, it’s worth considering a few things. How often does your ERP have performance issues? How much has this one instance of downtime cost you? What are the chances of the next glitch being even more costly to ride out?
If the answers to any of these questions give you pause, you should consider switching to managed Acumatica support for your business. Here’s more on this.
Ad-Hoc vs Managed ERP Support
Ad-hoc support is a bit like a backup parachute. You reach for it in an emergency and keep your fingers crossed that it does its job before it’s too late.
You’ve likely been through the experience already. You have to find a decent provider, wait for your support ticket to be called up, wait for the technicians to familiarize themselves with the customizations in your system, and then find a solution to your problem.
All this while, your ERP is still glitched, and the provider is charging you a small fortune by the hour.
Managed Acumatica support can prove to be the silver bullet in this situation. Predictable pricing and long-term Acumatica support that goes way beyond go-live can prove transformative for your ERP outcomes.
Signs You Should Consider Upgrading to Managed Support
Here are some telltale signs that your existing support framework isn’t working out for you, and you should look to a dedicated support provider.
1. Poor Platform Performance
ERP underperformance can manifest in lots of ways. Some of the most obvious ones include slow server speed, failed operations, and glitchy UI. However, you could also be missing out on lots of opportunities to improve productivity. This includes smarter automation that helps you cut down on busywork.
You should also consider whether your Acumatica reporting is as good as it could be. Well-designed General Inquiries (GIs) and more intuitive dashboards can lend you powerful insights to make better business decisions.
Quality Acumatica support from a managed provider can help bring in regular enhancements that keep your business operating at maximum efficiency.
2. Integration Challenges
One of the most common areas where enterprises struggle without quality support is with Acumatica integration. Your ERP works best when it’s robustly connected to other business systems, including accounting, inventory, CRM, and others.
Your dedicated Acumatica support partner can help maintain efficient data flow between systems and ensure that your departments aren’t working in silos.
3. Customization Is an Issue
In this day and age, off-the-shelf software isn’t often deploy-ready. It needs customization in order to meet industry needs and to tailor experiences for each enterprise. This is a time-intensive and costly exercise.
It also requires specialist knowledge and skillsets that not every business has ready to hand. The catch is that not every Acumatica support provider has this ready at hand. Platform experts who understand the ins and outs of Acumatica and can provide a managed support service are invaluable in this situation.
4. Inadequate Training
There’s not much benefit in having a fully customized, deploy-ready ERP if your team members don’t know how to fully leverage its features. User training is half the battle when it comes to adopting an ERP. And it’s often an area where enterprises struggle due to limited SLAs offered by ad-hoc providers.
A managed Acumatica support provider will always be available to offer hands-on training for every new feature implemented. They can also provide ongoing education in order to ensure continued success with the platform.
5. Absence of Long-Term Support
Quality support for ERP platforms doesn’t end at go-live; it begins there.
It’s a fairly common pain point for enterprises that want better ERP support from their service provider, but find themselves at the back of their queue behind new clients. And every time you change service providers, you have to onboard the new team to familiarize them with your organization and platforms.
Managed Acumatica support is a great way to resolve this catch-22 situation. It allows you to focus on core business, confident that your partner is at hand to streamline the ERP experience.
6. Unpredictable Pricing
A hallmark of break-fix providers is expensive and unpredictable support pricing for Acumatica. If your organization is in need of Acumatica optimization, you don’t really know how deep the problem goes, and therefore how much it might cost to fix it. A support provider that bills around $150-$200 hourly can quickly rack up a service bill.
This poses a huge problem for enterprises, especially SMBs, who can’t predict how much a fix is going to cost them and therefore can’t budget properly. With a managed Acumatica support partner like Etticus Solutions, you benefit from transparent, fixed-fee pricing during and post-implementation.
7. Lack of Strategic Advisory
Every organization’s ERP needs change over time. As the business scales and adds new functions, its ERP needs to scale with it. Service providers with a one-size-fits-all approach are more or less guaranteed to let you down.
A strategic Acumatica business consultant can help you plan and lay the groundwork for future expansion and ensure stakeholders are aligned throughout the process. With a managed Acumatica support partner like Etticus, you also benefit from deep vertical expertise across industries, such as implementing Acumatica for energy, construction, financial services, and other sectors.
Look to a Partner Invested in Your Long-Term Success
At Etticus Solutions, we’re 100% focused on Acumatica. No distractions. And we make it a point to prioritize long-term value over short-term fixes in every partnership. Engage only with senior-level experts who understand the product and your industry and know how to make a tangible impact on your bottom line.
See consistent, fixed pricing for managed Acumatica support services that are more about enterprise success than a go-live date. Reach out to Etticus to start building your ERP strategy today.
